Shipping policy
Last updated: September 3O, 2026
Thank you for shopping with ISLA.
This Shipping Policy explains how we prepare and deliver orders placed through islaisla.com.
Orders are shipped from Ibiza, Spain.
1. Order Processing
We aim to prepare and dispatch orders within 1–3 business days after your order has been confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During launches, promotional periods, holidays or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.
Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.
Please note that the delivery estimates below begin once your order has been dispatched and do not include order processing time.
2. Shipping Rates & Estimated Delivery Times
Our current standard shipping rates are:
Destination Standard Shipping Free Shipping Estimated Transit Time Spain €6.90 Orders over €70 2–4 business days Europe €11.90 Orders over €100 4–7 business days United Kingdom €14.90 Orders over €120 5–8 business days North America €19.90 Orders over €150 5–10 business days Middle East €22.90 Orders over €180 6–10 business days Asia €22.90 Orders over €180 7–12 business days South America €27.90 — 8–15 business days Africa €27.90 — 8–15 business days Oceania €29.90 — 8–15 business days Shipping availability and the final shipping charge applicable to your order will always be shown at checkout before payment.
Certain remote locations, islands or territories may not be available for delivery or may be subject to different delivery conditions.
3. Free Shipping
Free standard shipping is automatically applied at checkout when your order reaches the applicable minimum order value for your destination:
Spain: €70
Europe: €100
United Kingdom: €120
North America: €150
Middle East: €180
Asia: €180
Free shipping is not currently available for South America, Africa or Oceania.
The applicable threshold is calculated on the value of eligible products after discounts and before any applicable shipping charges, unless otherwise stated during a promotion.
4. Delivery Estimates
All delivery times are estimates and are provided in business days.
Delivery times may be affected by circumstances outside our reasonable control, including:
customs procedures;
carrier delays;
weather conditions;
public holidays;
local delivery disruptions;
remote delivery locations; or
unusually high shipping volumes.
We will make reasonable efforts to ensure your order reaches you within the estimated delivery period and will inform you if we become aware of a significant delay.
Nothing in this Shipping Policy limits your statutory rights regarding the delivery of goods.
5. Customs, Duties & Import Taxes
Orders shipped to destinations outside the European Union may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless these charges are expressly shown and collected from you at checkout, they are not included in the price of your order or our shipping charge and may be payable by you upon import or delivery.
ISLA does not control customs charges imposed by local authorities and cannot predict their amount.
Customs procedures may also result in additional delivery time.
Certain territories within or associated with European countries may have separate customs or tax rules.
We recommend checking the applicable import rules in your destination country before placing your order if you are unsure.
6. Tracking Your Order
Where tracking is available for your shipping method, you will receive tracking information by email after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for an unusually long period or your order appears to be significantly delayed, please contact us at hola@islaisla.com.
7. Incorrect or Incomplete Addresses
Please make sure your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible at hola@islaisla.com.
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has been handed to the carrier.
If an order cannot be delivered because an incorrect or incomplete address was provided and the parcel is returned to us, additional shipping costs may apply if you ask us to resend the order, where permitted by applicable law.
8. Failed Delivery Attempts & Unclaimed Parcels
Depending on the carrier and destination, a delivery may be attempted more than once or the parcel may be taken to a collection point.
It is the customer's responsibility to follow the carrier's delivery instructions and collect the parcel within any applicable collection period.
If an order is returned to ISLA because it was not collected or delivery could not be completed for reasons attributable to the recipient, we will contact you once the parcel has been returned.
Where legally permitted, additional shipping charges may apply if you request that the order be sent again.
9. Lost Orders
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at hola@islaisla.com with your order number.
We will investigate the shipment with the carrier.
Where ISLA arranged the shipping, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, receives the goods, except where otherwise provided by applicable law.
If a shipment is confirmed as lost, we will provide the appropriate remedy in accordance with applicable consumer law.
10. Damaged Orders
Please inspect your order when it arrives.
If your order arrives damaged, please contact us as soon as reasonably possible at hola@islaisla.com and include:
your order number;
a description of the issue; and
photographs of the product and shipping packaging where relevant.
We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and your statutory consumer rights.
Please keep the original packaging until the issue has been resolved, as the carrier may require photographs or evidence of the damage.
11. Multiple Shipments
In some circumstances, products from the same order may be delivered separately.
If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number.
You will not be charged additional shipping costs solely because we choose to split an order into multiple shipments.
12. International Shipping
We currently ship to selected international destinations available through our checkout.
Shipping availability may change from time to time depending on carrier coverage, legal restrictions, customs requirements or operational considerations.
If your country or region does not appear as an available delivery destination during checkout, we are currently unable to ship your order there.
13. Returns
Shipping a product back to us is governed by our Return & Refund Policy.
For eligible returns made because you have changed your mind, you are generally responsible for the direct cost of returning the product to us.
Where a return is required because we sent an incorrect, damaged, defective or non-conforming product, ISLA will cover the reasonable return shipping costs in accordance with applicable law.
Please contact hola@islaisla.com before returning an item.
14. Contact
If you have any questions about shipping or the status of your order, please contact:
PAULA STÖLT
Trading as ISLACalle Río Guadiana 52
07817 Sant Jordi de ses Salines
Balearic Islands, SpainEmail: hola@islaisla.com